FREE SHIPPING ON ORDERS OVER $250 AUD / $1250 HKD
FREE GIFT WITH PURCHASE OVER $200 AUD / $1000 HKD
TRY NOW, PAY LATER WITH OUR CONCIERGE SERVICE FOR AU ORDERS

退款政策

We have a 14 day return policy for full-priced garments, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please refer to the non-returnable section below for items that are not valid for a refund.  

To start a return, please contact info@cherrybobbins.com.

If your return is accepted, you'll receive instructions on how and where to send your package to Hong Kong or Australia. Unfortunately we currently don't offer free returns and items sent back to us without first requesting a return, will not be accepted. Once your item has been received, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too. 

Faulty garments and product issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, including seasonal promotions, final sale, warehouse sales, Black Friday & Cyber Monday sales and other special discounted products. Alternatively, we do accept exchanges on sale or discounted items, provided it's for a different size or a similar product of equal value.

Please contact us at info@cherrybobbins.com prior to your purchase, so we can help with sizing and product recommendations. 

Exchanges

To arrange an exchange, please contact us at info@cherrybobbins.com. You’ll need to return the item to either our Hong Kong or Australia address, and we must receive it before we can send out your replacement size.

Alternatively, you're welcome to order two sizes and return the one that doesn't fit (excluding sale items).

TRY BEFORE YOU BUY
Try up to 4 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $12 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $12 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.